Operating principles
01Questions create scopeA buyer decision is more useful than an abstract channel target.
02Evidence has provenanceFacts, inference, assumptions, and unknowns stay distinct.
03Work has ownershipEvery intervention names an owner and acceptance condition.
04Learning closes the loopMeasurement must change the next decision.
The method at a glance
01Understand02Diagnose03Repair04Build05Earn06Improve
Six client-facing stages
Simple at first read. Inspectable when needed.
Each stage shows one purpose and one output. Inputs, activities, ownership, and success checks remain available as optional technical detail.
Inspect the technical detail
Work included
- Review commercial goals, markets, offers, risks, and existing research.
- Capture expert knowledge from approved documents and subject-matter owners.
- Define scope, exclusions, decision rights, and evidence gaps.
Accountable owner
Client commercial lead + T3DigiPort strategy lead
Measured by
Priority questions have an owner, evidence state, and agreed decision role.
02Diagnose
Establish what is discoverable, retrievable, accurate, supported, and absent today.
Output: Versioned search, answer, source, and technical baseline
Inspect the technical detail
Work included
- Benchmark organic demand, page performance, and priority page sets.
- Record AI mentions, citations, accuracy, variation, and recurring sources.
- Inspect crawl, render, indexation, canonical, internal-link, and template conditions.
Accountable owner
T3DigiPort search and technical leads
Measured by
Observations are repeatable, dated, scoped, and clear about limitations.
Inspect the technical detail
Work included
- Sequence fixes by affected commercial value, confidence, effort, and dependency.
- Implement or specify access, selection, architecture, performance, and consistency fixes.
- Retest the original condition and check affected templates for regressions.
Accountable owner
T3DigiPort technical lead + client development owner
Measured by
Acceptance criteria pass on the affected page sets and templates.
Inspect the technical detail
Work included
- Map category, problem, comparison, application, risk, and supplier questions to page types.
- Create or improve commercial pages, definitions, methods, technical resources, and comparison content.
- Document provenance, caveats, update ownership, and claims that still need support.
Accountable owner
T3DigiPort editorial lead + client fact reviewers
Measured by
Useful question coverage increases while duplication and unsupported claims decrease.
Inspect the technical detail
Work included
- Classify owned, claimed, earned, contributed, and independent sources.
- Correct inconsistent profiles and develop evidence-led contribution opportunities.
- Adapt useful work for relevant channels without stripping its context or limitations.
Accountable owner
T3DigiPort authority lead + approved client spokesperson
Measured by
Relevant coverage, factual consistency, qualified reach, and referral quality.
Inspect the technical detail
Work included
- Rerun the matched question set and monitor technical and content health.
- Keep search, answer, source, and commercial signals separate before interpretation.
- Retire weak hypotheses and select the next highest-confidence intervention.
Accountable owner
Shared review with one accountable owner per workstream
Measured by
Comparable observations lead to a documented next action and verification plan.
Measurement rules
Four signals. No invented certainty.
A single score can hide whether the brand was found, represented accurately, supported by a source, or commercially considered. We keep those observations visible.
SearchDiscovery
Queries, rankings, impressions, clicks, landing pages, and indexation.
AnswerRepresentation
Mentions, accuracy, prominence, comparisons, omissions, and variation.
SourceEvidence
Citations, recurring domains, consistency, relationships, and coverage.
BusinessCommercial context
Qualified visits, enquiries, assists, lead quality, and attribution limits.
Observation is not causation. A matched before-and-after benchmark can show change; it cannot, by itself, prove which intervention caused it.
How collaboration works
Expert input enters once. Useful knowledge keeps working.
Client roleValidate facts, share commercial context, provide access, name knowledge owners, and approve claims.
T3DigiPort roleInvestigate, structure, prioritise, create or specify work, verify changes, and document limits.
Working recordA decision ledger connects each action to a question, evidence state, owner, output, and verification step.
OwnershipClients own delivered AEO strategy, content, research, and agreed work products.